Hire Terms and Conditions
The Small Print
A booking is made when you checkout your selected items and pay the reservation fee. “the company”, The Ivy Cottage Homeware Limited, will send a invoice to “the client”, customer or business hiring the goods.
On payment of the deposit the client agrees and accepts to the following terms and conditions: Hire Period All items are priced on a hire period of 72 hours. If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.
The hire period begins once the client has signed for the items which the company has delivered. Or, if agreed, the client has collected from the company. Payment Terms To secure a booking a 20% non reservation fee is required.
Once the items have been reserved items can be added but cannot be removed from the quote.
The Company will invoice the client 12 weeks before the hire date,the final balance is payable 6 weeks prior to the hire date.
A security deposit is not required. In the event of items not being returned or damaged the full cost of the items will become payable, the full cost of replacement items will be provided at the start of the hire period.
An alternative contact person must be provided that we are able to contact to discuss the return of the items or any damage incurred.
Deliveries will be made by the company to the location at the time agreed in advance with the client. Items may be delivered by a third party courier, and will require a signature.
Delivery of hire items is free within a 25 mile radius of our company Address. Unit 3/o Lake Enterprise Park, Kirk Sandall, Doncaster, DN3 1QR, subject to a minimum hire of £100. Outside this area a delivery of 45p per mile will be charged and subject to a minimum charge of £10 for labour, please refer to the Delivery and Collection information sheet for more details.
The company will unload the items from the vehicle, it is then the responsibility of the client to move them safely to the desired location.
The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery and sign off the items received. Any delay in the client not being at the agreed location on time to take delivery may incur an additional charge.
Collection The items will be collected at an agreed time from the delivery location within the 72 hour hire period.
Subject to a minimum hire of £100 collection is free within a 25 mile radius of our company address, outside of this area a collection cost will be charged at 45p per mile, and subject to a minimum charge of £10 for labour, please refer to the Delivery and Collection information sheet for more details.
If Hire items are sent via courier, the items will be returned to the company at the cost of the hirer, unless otherwise agreed.
All hired items must be removed of debris and returned as they were delivered in the original packaging and boxes, in accordance with the guidelines supplied.
The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period.
The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company as the condition of the items will need to be checked and agreed. Any delay due to the client not having the items packaged and ready at the agreed location and time may incur an additional charge.
Client Collection and Return
Depending on the hire items some may be available for the client to collect and return from DN3 1QR with no minimum spend. The company will discuss this option with the client in advance of any booking being secured. Should the company agree to the client collecting and returning in person, the client is responsible for the safe transit of all items. Damaged or Missing Items Any damaged or missing items will be charged at the full price cost as provided at the time of hire.
The total cost will be confirmed in writing to the client within 7 days of the items return date.
Styling and Set Up The client is responsible for setting up the hired items, unless prior arrangements have been made for the company to set up.
Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity prior agreement must be received in writing from the company.
If the company wishes to take photographs of the hired items at the clients event for its own marketing the clients permission will be sought.
The client has the right to refuse.
The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period. Some of the hire items are vintage and therefore do not meet the current safety regulations, however the company will complete a risk assessment prior to delivery.
The client accepts responsibility of these items and their condition on signing the delivery agreement.
All cancellations must be made in writing. Any cancellation made prior to 6 weeks of the hire period will result in the forfeit of the reservation fee. Any cancellation made within 6 weeks of the hire date the full 100% is payable.
All items remain in the ownership of the company, however during the hire period the client is responsible or looking after the items. The client therefore must make every effort to ensure that the items are treated with respect, kept dry and retained in a secure place.