Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Orders
When you place an order at www.theivycottage.co.uk we will require your full name, postal address, e-mail address, telephone number, credit / debit card number and card expiry date. We require this information to allow us to process your order and notify you of acceptance of your order. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. 

The Ivy Cottage Limited reserve the right to decline an offer of purchase for any of the following reasons:
•    The product ordered is no longer available
•    The payment authorisation is declined
•    The identification of a pricing or product description error
•    A customer fails to comply with the criteria set out in these Terms & Conditions
If there is a problem with your order, you will be contacted by a Customer Services Representative either by email or by telephone.  Once your order has been despatched, the completion of the contract between The Ivy Cottage Limited and yourself takes place.

As part of our customer communications, we may also use your information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please send an email to unsubscribe@theivycottage.co.uk. 

Cancellations
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within the 7 day period. If you wish to exercise your right to cancel your order prior to order despatch, please contact our customer services department on hello@theivycottage.co.uk  or call us on 01302 354200If your order has already been despatched please follow the procedure set out in our Returns Policy.

You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including  Ivy Cottage or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of The Ivy Cottage Limited. The Ivy Cottage ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Ivy Cottage or purchasing The Ivy Cottage products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Ivy Cottage or to purchase The Ivy Cottage products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Ivy Cottage. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of The Ivy Cottage used in the site are trademarks or registered trademarks of The Ivy Cottage


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Ivy Cottage disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Ivy Cottage does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Ivy Cottage does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
The Ivy Cottage shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Ivy Cottage has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a The Ivy Cottage product is mistakenly listed at an incorrect price, The Ivy Cottage reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Ivy Cottage reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, The Ivy Cottage shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Ivy Cottage without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
The Ivy Cottage may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Ivy Cottage.


Miscellaneous
Your use of this site shall be governed in all respects by English Law

Participation Disclaimer
The Ivy Cottage does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Ivy Cottage is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Ivy Cottage reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Ivy Cottage in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless The Ivy Cottage, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, The Ivy Cottage may link to sites operated by third parties. However, even if the third party is affiliated with The Ivy Cottage, The Ivy Cottage has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Ivy Cottage. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Ivy Cottage seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).